What should I do if my ecard is missing?


Step 1:If your ecard has been lost or stolen, report its loss immediately; you may turn to Ecard Service Center or call 38283000.   

Step 2:Go to Ecard Service Center at Library Room A301,service center staff can replace your ecard by a transition ecard on the spot.

Step 3:Get  a formal ecard after 7 days from Ecard Service Center.The replacement fee is RMB20.